Certificate IV Frontline Managers BSB40812

Supervisor Essentials has been developed specifically for experienced supervisors and frontline managers at Echo Entertainment Group.

Supervisor Essentials focuses on providing supervisors with knowledge, skills and tools to help them succeed as supervisors and to improve business outcomes.

This program is currently delivered to Star, Treasury and Jupiters employees only using State and Commonwealth funding. If you are interested in this program, please visit one of the following for future course dates;


The program consists of 10 units : 4 Core units and 6 Electives

Module: Team Member Engagement

BSBWOR402A - Promote team effectiveness - Core

BSBMGT401A- Show leadership in the workplace - Core

BSBMGT502B - Manage people performance - Elective

Module: Guest Engagment

BSBCUS401B - Coordinate implementation of customer service strategies - Elective

BSBMGT403A - Implement continuous improvement - Elective

BSBCUS403B - Implement customer service standards - Elective

Module: Business Performance

BSBMGT402A -  Implement operational plan - Core

BSBADM409A  - Coordinate business resources - Elective

BSBFIA402A - Report on financial activity - Elective

BSBWHS401 - Implement and monitor WHS policies, procedures and program to meet legislative requirements - Core


  • Team Leader
  • Supervisor
  • Leading Hand
  • Coordinator

Delivery Schedule

The program is delivered part-time over 6 months. The program includes off-job training at 3 workshops delivered in 2-day blocks:

  • Workshop 1 - 2 days
  • Workshop 2 - 2 days
  • Workshop 3 - 2 days
  • Workshop 4 - 1 day