Getting Paid
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-1-150x150.png)
Receive PO
The Star has a No PO No Pay policy. Commitment to supply goods and/or services should ONLY be made once a valid Star Purchase Order has been issued.
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-2-150x150.png)
Deliver Goods
The Star 7 digit Purchase Order number must be provided with all deliveries. TSEG is not liable for any goods and/or services ordered by phone or via any other form of communication which is not supported by an approved Purchase Order.
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-3.png)
Email Tax Invoice
Where should I send the tax invoices?
Domestic : echo.invoices@converga.com.au
Overseas: star.apteamlead@star.com.au
What MUST be on the invoice?
The correct Star ABN or Business name
- The Star Sydney
- The Star Gold Coast
- Treasury Brisbane
Ensure it is GST compliant and contains:
- Your invoice number
- Full item descriptions and prices
- The Star 7 digit Purchase Order number
Please ensure that your issued tax invoices are complaint with minimum tax invoicing requirements. Click here for additional tax invoice information.
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-4-150x150.png)
Invoice Scanned
For successful scanning ensure:
- The invoice is sent in PDF format
- The invoice is attached to the email
- The invoice does not exceed 10MB
- The email only contains 1 PDF
- The PDF is NOT Password protected
- Links to invoices are not provided
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-5-150x150.png)
Invoice Matched
![](https://www.starentertainmentgroup.com.au/wp-content/uploads/2021/02/Getting-Paid-6-150x150.png)
Invoice Paid
The Star payment runs are completed every Tuesday.
All invoices that adhere to the guidelines in steps 1 through 5, will be scanned within 24-48 hours of receipt with payment made according to contract or agreed payment terms.
General enquiries: Any Accounts Payable queries should be sent to Star.Payables@star.com.au