Getting Paid

Receive PO

The Star has a No PO No Pay policy. Commitment to supply goods and/or services should ONLY be made once a valid Star Purchase Order has been issued.

Deliver Goods

The Star 7 digit Purchase Order number must be provided with all deliveries. TSEG is not liable for any goods and/or services ordered by phone or via any other form of communication which is not supported by an approved Purchase Order.

Email Tax Invoice

Where should I send the tax invoices?
Domestic : echo.invoices@converga.com.au
Overseas: star.apteamlead@star.com.au

What MUST be on the invoice?
The correct Star ABN or Business name

  • The Star Sydney
  • The Star Gold Coast
  • Treasury Brisbane


Ensure it is GST compliant and contains:

  • Your invoice number
  • Full item descriptions and prices
  • The Star 7 digit Purchase Order number


Please ensure that your issued tax invoices are complaint with minimum tax invoicing requirements.  Click here for additional tax invoice information.

Invoice Scanned

For successful scanning ensure:​

  • The invoice is sent in PDF format​
  • The invoice is attached to the email​
  • The invoice does not exceed 10MB
  • The email only contains 1 PDF​
  • The PDF is NOT Password protected
  • Links to invoices are not provided

Invoice Matched

If PO quantity and/or price does not match the invoice your invoice will be sent to a Star team member for variance approval which will delay payment.

Invoice Paid

The Star payment runs are completed every Tuesday.

All invoices that adhere to the guidelines in steps 1 through 5, will be scanned within 24-48 hours of receipt with payment made according to contract or agreed payment terms.

The Star Master Terms and Conditions can be found here

General enquiries:  Any Accounts Payable queries should be sent to Star.Payables@star.com.au