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Voluntary Exclusion

Your Journey To Regain Control Starts Here

Voluntary Exclusion is available to support individuals who experience difficulties with gambling.

About Voluntary Exclusion (Self-Exclusion)

When gambling stops being fun and harder to cut back, taking a break by choosing to self-exclude can be the first step towards regaining control.

Our voluntary exclusion program is facilitated by Safer Gambling team available 24 hours a day, seven days a week in the StarCare Guest Support Centre. A guest who chooses to take a break from gambling can self-exclude from all of The Star’s casinos in one request. Simply approach a security officer or a Gaming Manager and ask to be self-excluded.

The Star does not disclose information gathered when issuing a self-exclusion to a third party, unless legally obliged to do so or with specific consent from those who choose to self-exclude.

Remote Self-Exclusion

If a person does not wish to come to the casino to self-exclude themselves, they have the option of having the exclusion processed at a nominated Gambling Help Service centre. Find your nearest Gambling Help Service centre.

Commence Self-Exclusion Now

You can commence the self-exclusion process online by completing this linked form.

Helping Others – Third-party Exclusion

Our third-party exclusion program provides family members, friends, and others the opportunity to apply for a review of a guest’s gambling behaviour if they are concerned about the effects gambling may have on the individual or others.

While it is not a requirement that the individual be made aware of the application by the third-party, we highly recommend you discuss the option of voluntary exclusion with the individual before submitting the application where possible.  

If you have concerns about someone’s gambling behaviour, speak to our Safer Gambling team.

Breaking up with gambling can be difficult, and we want to support you to keep your commitment.

When a guest chooses to self-exclude, we have additional resources and support, including:

  • Facial recognition technology that enhances the efforts of the Safer Gambling team to identify self-excluded individuals if they attempt to enter our gaming licence areas;
  • Engaging with leading experts and helping professionals to better support individuals who have chosen to take a break from gambling.


The Star Entertainment Group announced on 5 April 2016 share sale facilities that provided eligible small shareholders the opportunity to sell their shares without incurring any brokerage or handling costs.

Participation in the separate share sale facilities were open to eligible shareholders whose registered address was in Australia or New Zealand as at 7.00pm (Sydney time) on 29 March 2016 (Record Date) and who were:

  1. registered holders of less than a marketable parcel of shares (i.e. less than $500 worth of shares on the Record Date) (Small Holding Sale Facility); or
  2. registered holders of 5,000 or less shares (but held at least $500 worth of shares) on the Record Date (Voluntary Share Sale Facility).

On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.

Both share sale facilities closed at 5:00pm (Sydney time) on 17 May 2016 (Closing Date).

All participants who had their SGR shares sold under either the Small Holding Sale Facility or the Voluntary Share Sale Facility received the same average price of $5.51 per share, which was calculated by dividing the total proceeds from the sale of all SGR shares sold under the facilities by the total number of SGR shares sold under the facilities.

Payment of the sale proceeds were made to participating shareholders on 27 May 2016 in accordance with their payment instructions as recorded on the share register.

Small Holding Sale Facility

The Small Holding Sale Facility was conducted in accordance with The Star Entertainment Group’s Constitution and the Australian Securities Exchange Listing Rules that enables all listed companies to sell shareholdings valued at less than $500 (Unmarketable Parcel).

Based on a share price of $5.68, being the closing price of The Star Entertainment Group (SGR) shares on the Australian Securities Exchange on the Record Date, an Unmarketable Parcel was any holding of 88 shares or less.

Eligible shareholders who wished to retain their Unmarketable Parcel were required to return a Share Retention Form to the share registry by the Closing Date.

Small Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

Voluntary Share Sale Facility

The Voluntary Share Sale Facility was conducted in accordance with Class Order CO 08/10 issued by the Australian Securities and Investment Commission.

Eligible shareholders who wished to sell their shares under the Voluntary Share Sale Facility were required to return a Sale Instruction Form by the Closing Date.

Voluntary Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

For full details of the Small Holding Sale Facility and the Voluntary Share Sale Facility, please see the ASX Announcement dated 5 April 2016 in the News section of our website.


The demerger of The Star Entertainment Group (formerly known as Echo Entertainment Group Limited) from Tabcorp Holdings Limited (Tabcorp) was implemented on 15 June 2011 by way of Scheme of Arrangement pursuant to the Tabcorp Scheme Booklet dated 15 April 2011 (Demerger).

As part of the Demerger, Tabcorp sought a ruling from the Australian Taxation Office on the taxation implications for shareholders. On 29 June 2011, the Australian Taxation Office issued Class Ruling CR 2011/66, in accordance with the application made by Tabcorp. A copy of the Class Ruling CR 2011/66 can be viewed here.

A Tax Calculator is provided below to assist shareholders in calculating the Australian capital gains tax cost base allocation for Tabcorp shares and The Star Entertainment Group shares. The Tax Calculator is a general guide only and does not constitute tax advice. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances.

Click here to download the Tax Calculator
Click here to access information on the Australian Taxation Office website