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StarCare

The Star prioritises the safety and well-being of our guests and invests in resources and support to prevent our guests from gambling harm. StarCare provides guests with information and tools to set limits, guidelines to manage play time, and where to find the support needed to gamble safely.

Curated For You, With Care

Where to access StarCare

Information about StarCare can be found online, and at all of The Star’s casinos in Australia.

The StarCare Guest Support Centre features resources to help guests understand how gambling works, including the rules of different games, the odds of winning and tools to set limits. They also offer a place for guests to connect with our Safer Gambling team or to take a voluntary exclusion from gambling.

Star Assist

By allowing guests to set a daily limit, Star Assist helps manage gaming spending and time spent when playing compatible electronic gaming machines.

Star Assist is available for members of The Star Club. Find out more about how to activate Star Assist

PlayBreak

Taking a break can be a good way of ensuring you maintain control over your gambling. PlayBreak helps you keep track of time and balance gambling with other commitments.

We encourage you to take regular breaks from gambling and we endeavour to check in with you if we’ve noticed you gambling continuously for three or more hours.

PlayBreak Initiative

When playing Electronic Games or Electronic Table Games, you will need to take at least a 15-minute break every three hours. When playing Table Games, we recommend you to take at least a 30-minute break after playing for six hours.

12 hours daily (in a 24-hour period) and 48 hours weekly (in a seven-day period) gambling play time measures are in operation at The Star’s casinos. In QLD properties, 28 hours weekly (in a seven-day period) gambling play measure applies to electronic gaming machines (EGMs). It’s part of how we support Safer Gambling and encourage you to enjoy gambling sustainably.

Throughout your visit at The Star, we will check in on you from time to time. Regular breaks in play are encouraged and if your gambling play spans 12 hours within a 24-hour period, you will be required to take a mandatory break of 24 hours.

In QLD casinos, if your gambling play on EGMs spans 28 hours within a seven-day period, you will be required to take a mandatory break of seven days.

If your gambling play spans 48 hours within a seven-day period, you will be required to take a mandatory break of seven days.

You must remain outside the casino area for the duration of the 24-hour or seven-day break. Membership Cards will be suspended, and Member benefits will not be available for the duration of the break.

If you are required to leave the casino area for a 24-hour or seven-day break, and this occurs three times within a six-month period, it will result in a minimum 12-month exclusion.

Player Activity Statement

Player Activity Statement is a record of the time and money spent gambling at The Star’s casinos.

Members of The Star Club can access their Player Activity Statement via The Star App, The Star Club website www.thestarclub.com.au, via a downloadable request form below or by visiting The Star Club Desk.

Marketing Subscriptions

Guests who do not wish to receive marketing materials from The Star can opt out at any time. The Star will not knowingly send or direct any gambling advertising or promotional material to people excluded from our casinos.

Members of The Star Club can update their marketing communication preferences by logging in to The Star App, via The Star Club website www.thestarclub.com.au, at a Member Kiosk, or by visiting The Star Club Desk. Members may also opt out of receiving direct marketing communications by clicking the unsubscribe link in the footer of the email communication they have received.

Get Support

 If you or someone needs support, help is available.

Warning Signs

When gambling is no longer fun and affordable for you or someone you know, it is time to take a closer look and understand the signs of a problem

Voluntary Exclusion

If you are finding it difficult to cut back, taking a voluntary exclusion, a self-imposed ban, might be for you. Regain Control

Tools and Support

There are a lot of programs and resources available for people to gain the skills and confidence to manage gambling. Find support online.

Connect with Our Safer Gambling Team

The Star has designated trained specialists at each property to support guests and affected others with information and tools to minimise gambling harm. You can access the support at each of The Star Casinos, or simply to request a call back from our Safer Gambling Team.

2016 SHARE SALE FACILITIES

The Star Entertainment Group announced on 5 April 2016 share sale facilities that provided eligible small shareholders the opportunity to sell their shares without incurring any brokerage or handling costs.

Participation in the separate share sale facilities were open to eligible shareholders whose registered address was in Australia or New Zealand as at 7.00pm (Sydney time) on 29 March 2016 (Record Date) and who were:

  1. registered holders of less than a marketable parcel of shares (i.e. less than $500 worth of shares on the Record Date) (Small Holding Sale Facility); or
  2. registered holders of 5,000 or less shares (but held at least $500 worth of shares) on the Record Date (Voluntary Share Sale Facility).

On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.

Both share sale facilities closed at 5:00pm (Sydney time) on 17 May 2016 (Closing Date).

All participants who had their SGR shares sold under either the Small Holding Sale Facility or the Voluntary Share Sale Facility received the same average price of $5.51 per share, which was calculated by dividing the total proceeds from the sale of all SGR shares sold under the facilities by the total number of SGR shares sold under the facilities.

Payment of the sale proceeds were made to participating shareholders on 27 May 2016 in accordance with their payment instructions as recorded on the share register.

Small Holding Sale Facility

The Small Holding Sale Facility was conducted in accordance with The Star Entertainment Group’s Constitution and the Australian Securities Exchange Listing Rules that enables all listed companies to sell shareholdings valued at less than $500 (Unmarketable Parcel).

Based on a share price of $5.68, being the closing price of The Star Entertainment Group (SGR) shares on the Australian Securities Exchange on the Record Date, an Unmarketable Parcel was any holding of 88 shares or less.

Eligible shareholders who wished to retain their Unmarketable Parcel were required to return a Share Retention Form to the share registry by the Closing Date.

Small Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

Voluntary Share Sale Facility

The Voluntary Share Sale Facility was conducted in accordance with Class Order CO 08/10 issued by the Australian Securities and Investment Commission.

Eligible shareholders who wished to sell their shares under the Voluntary Share Sale Facility were required to return a Sale Instruction Form by the Closing Date.

Voluntary Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

For full details of the Small Holding Sale Facility and the Voluntary Share Sale Facility, please see the ASX Announcement dated 5 April 2016 in the News section of our website.

POST DEMERGER TAX INFORMATION

The demerger of The Star Entertainment Group (formerly known as Echo Entertainment Group Limited) from Tabcorp Holdings Limited (Tabcorp) was implemented on 15 June 2011 by way of Scheme of Arrangement pursuant to the Tabcorp Scheme Booklet dated 15 April 2011 (Demerger).

As part of the Demerger, Tabcorp sought a ruling from the Australian Taxation Office on the taxation implications for shareholders. On 29 June 2011, the Australian Taxation Office issued Class Ruling CR 2011/66, in accordance with the application made by Tabcorp. A copy of the Class Ruling CR 2011/66 can be viewed here.

A Tax Calculator is provided below to assist shareholders in calculating the Australian capital gains tax cost base allocation for Tabcorp shares and The Star Entertainment Group shares. The Tax Calculator is a general guide only and does not constitute tax advice. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances.

Click here to download the Tax Calculator
Click here to access information on the Australian Taxation Office website