Our Sustainability Strategy - 'our bright future'

In 2016 The Star Entertainment Group set out a new five-year sustainability strategy called 'Our Bright Future'.   

The Star Entertainment Group's view of sustainability is broad and focuses on building business capacity and delivering continuous improvement in the management of environmental, societal and governance issues. ‘Our Bright Future’ groups our objectives and targets into four key pillars : 

  • we strive to be Australia's leading integrated resort company
  • we actively support guest wellbeing  
  • we attract; develop and retain talented teams and
  • we develop and operate world class properties.

The Sustainability Strategy is underpinned by a structured materiality assessment process.  


The Star Entertainment Group is committed to managing our operations in line with our Environmental Management Policy. The Star Entertainment Group is committed to sustainable design and retrofit across our properties. However we are aware that as we expand our entertainment offering we activate more floor space, thus it is expected we will consume more energy.

The Star Entertainment Group closed out targets from FY13 - FY16 in the previous financial year and is in the progress of setting new targets aligned with our strategy and development pipeline for resource consumption.

Quick links: 

Our Sustainable Design and Operational Standards demonstrate our focus on building world class integrated resorts by providing suppliers and contractors recommendations by category for the following areas:

1. Water

2. Energy

3. Waste

4. Biodiversity

5. Interiors

6. Materials

7. Best practice and innovation

8. Management of suppliers

Energy efficiency is a key part of these best practice guidelines recommending that all new The Star Entertainment Group developments and retrofits consider;

  • Reducing solar gain in our design and enhanced shading to reduce HVAC load
  • Sub-metering and performance monitoring
  • Utilising natural lighting, ventilation and inroom technologies
  • Installing the most energy efficient plant and controls and overall value engineering
  • Trialing new technologies suited to our buildings
  • Valuing technologies that demonstrate reduced resource use over time

Recent Highlights

The Star Entertainment Group is proud to again be the global leader of the Casino and Gaming Industry in the latest annual assessment for the Dow Jones Sustainability Index (DJSI) in 2017. Maximum scores were achieved in the areas of "Anti - Crime Policy & Measures" and "Promoting Responsible Gambling."

  • The Star Sydney has recycled over 2.2 million kgs of glass in 8 years using Bottle Cycler as at January 2018. Crushing glass is supporting our progress towards our waste diversion targets.
  • 1,200 tonnes of waste converted to green electricity between February 2017 - January 2018
  • Over $1.4 million saved through implementing over 26 energy efficiency initiatives in the last two financial years
  • 9,900 soaps created via Soap Aid for disadvantaged communities across our properties
  • The Star Gold Coast completed a $40 million infrastructure project to allow for expansion plans in December 2017. New plant has contributed towards the Group’s carbon and water targets with full benefits to be realised in FY18. The Star Entertainment Group has been independently assessed according to the FTSE4Good criteria, and has continued to be a member of the FTSE4Good Index


  • Global leader Dow Jones Sustainability Index (DJSI) for the Casinos and Gaming Industry 2017 and 2016
  • The Star Sydney, Winner, Environment and Energy category, 2017 Australian Hotels Association Awards
  • The Star Sydney, Finalist, 2017 CitySwitch NSW Awards
  • RobecoSam Sustainability Award for Industry Mover 2017 and Gold Status Achiever
  • Tourism Accommodation Australia (NSW) finalist for "Best Environmental Practices Metropolitan Hotel" 2016 and 2015
  • NSW Government Green Globe Awards Finalist ‘Waste and Recycling Practices’ 2015
  • Finalist, ‘Waste and Recycling Practices’, NSW Government’s Green Globe Awards 2015
  • Winner NSW and National ‘New Signatory of the Year’ award, City Switch Program 2014

Environmental Performance

Green House Gas Emissions




Resource Consumption Performance

Energy, water, carbon emissions and recycling and monitored and reported to ensure that the Group manages resource consumption in line with growth. Performance is measured and reported both in absolute consumption metrics and against visitation on an intensity basis.

  * 2.13% of FY2017 utility accounts were unbilled at the time of reporting. The missing usage has been estimated as 1.0% (1.1 GWh) for electricity, 0.7% (1.3 Tj) for gas and 3.5% (28.9 ML) for water.   * The FY2013 baseline for waste has been recalculated. ‘Recycling intensity’ kg/visitor has been used in FY2017, not ‘waste to landfill intensity kg/visitor’ as used in the FY2016 report, which better reflects recycling performance.  * Visitation numbers have been restated for The Star Sydney in FY2016 impacting the FY2016 intensity per visitor metric.

* 2.13% of FY2017 utility accounts were unbilled at the time of reporting. The missing usage has been estimated as 1.0% (1.1 GWh) for electricity, 0.7% (1.3 Tj) for gas and 3.5% (28.9 ML) for water.
* The FY2013 baseline for waste has been recalculated. ‘Recycling intensity’ kg/visitor has been used in FY2017, not ‘waste to landfill intensity kg/visitor’ as used in the FY2016 report, which better reflects recycling performance. 
* Visitation numbers have been restated for The Star Sydney in FY2016 impacting the FY2016 intensity per visitor metric.

Sustainability Targets

The Star Entertainment Group has set organisational sustainability targets in alignment with the ‘Our Bright Future’ strategy. The resource targets cover a 10-year time frame, are at an organisational level and are as follows:

  • 30% reduction in carbon emission intensity by financial year 2023 based on a financial year 2013 baseline year (per m2)
  • 30% reduction in potable water consumption intensity by financial year 2023 based on a financial year 2013 (per m2)

Climate Change Risk Assessment

The Star Entertainment Group recognises that its properties may be susceptible to future changes in climate and that we have a responsibility to reduce resource consumption. Accordingly, we are committed to improving the resilience of our business operations, our assets, and the precincts in which our properties are located.

The Board People, Culture and Social Responsibility Committee has oversight of all Sustainability matters including climate risk assessments. The Star Entertainment Group used a specialist consultancy to complete climate risk assessments for each of our properties during FY2017. The project assessed the predicted climate variables at 2030, 2050 and 2070 for each location including the expected changes in rainfall, temperature and extreme weather events, and assessed these predicted physical impacts on the buildings. By analysing the predicted climate exposure and property sensitivity, the climate risk was identified for each of our properties.

Climate change risk forms part of the company risk register and is managed under the normal risk processes. The Group acknowledges that climate change, particularly in relation to planning and contingency planning, may create a range of potential impacts. In the areas in which the Group has properties located, there is potential for changes in temperatures and related weather events in future that might impact air conditioning, building, construction and design standards. To help manage these risks into the future and to design and build with a changing climate in mind, prioritised mitigation and adaptation actions have been developed and are included in the Group’s Sustainable Design and Operational Standards that are required to be applied to all major projects.

The Star Entertainment Group has set a target to reduce carbon intensity on a square meter basis by 30% from a baseline year of financial year 2013 by financial year 2023.

In addition to the climate change assessment work already completed, including the setting and monitoring of targets, The Group recognises the recommendations of the Financial Stability Board Task Force on Climate-related Financial Disclosures and the associated framework.  The Group will work to align current and new projects to the four framework areas including Governance, Strategy, Risk Management and Metrics and Targets over time, and report progress.

The Group has a National Sustainability Steering Committee which activates climate related projects and the business’s strategic approach to reducing energy use and cost, energy efficiency and the use of new technology to create our world class properties.  The Steering Committee supports capital and operational projects and ensures that the Sustainability Strategy, Our Bright Future is delivered. Metrics, including targets and KPIs, are recommended at the Steering Committee level which then receive the Executive Committee and approval from the Board People, Culture and Social Responsibility Committee.



The Star Entertainment Group focuses on achieving energy and water efficiency outcomes in all refurbishment and development projects without comprising guest experience.

In the recent $130 million refurbishment of the Astral Tower and Residences at The Star Sydney, modern luxury was achieved in each of the 375 rooms refurbished. This upgrade also contributed towards achievement of our sustainability goals.

Our Sustainable Design and Operational Standards were applied in the planning and design phase, focusing on energy efficient lighting selection, smart controls, water efficient fixtures, fittings and toilets with high WELS ratings, and in-room recycling for guests.

Through improved specifications in design, the refurbishment project is estimated to deliver over 1,200 Mwh in electricity savings, over 2,000 GJ in gas savings and over 26,000 kL of water savings per annum. These energy savings equate to a total annual carbon saving of approximately 900 tonnes, which is approximately 2.4 tonnes of CO2 for each room refurbished.

The sustainable design features used in the refurbishment of the Astral Tower and Residences are estimated to deliver annual cost savings of over $370,000 in energy, water and maintenance expenses.

The design elements for the Astral Tower and Residences included:



The Star Sydney was delighted to collaborate with OceanWatch Australia to donate used oyster shells from the Harvest Buffet at The Star Sydney to OceanWatch Australia’s Living Shoreline’s Program.

The program aims to re‑establish Australian intertidal reefs supporting habitat growth in dedicated rehabilitation areas across Sydney Harbour.

Over a number of restaurant sittings, The Star Sydney’s Harvest Buffet and stewarding teams worked with OceanWatch Australia to collect over 500 kgs of used oyster shells. Once collected, the Ocean Watch Australia team processes, cleans and bags the shells for placement in Sydney Harbour to create artificial reefs which prevent erosion and create a habitat for marine life.

OceanWatch Australia works with the community to ensure Australia’s marine environment is healthy, productive, valued and used in a responsible way.

The Star Entertainment Group team members with OceanWatch Australia Program Manager Simon Rowe during a visit to Oceanwatch Living Shoreline’s Program at Lane Cove National Park.


Sustainable design has been applied to the refurbishment of the existing hotel offering at The Star Gold Coast as part of the $345 million transformation being undertaken at the property.

The Star Gold Coast is currently refurbishing 600 hotel and suite rooms. Prior to the project commencing, a detailed energy audit was conducted and identified significant opportunity to improve bathroom fittings and fixtures, HVAC (heating, ventilation, air-conditioning), and shading to reduce solar gain. Applying the 'Sustainable Design Guidelines' and findings from the energy audit has led to energy savings approximately 1,334 Mwh and 22,000 kL of water per annum. The design elements for the hotel and suite rooms include:

  • 35W halogen downlights are replaced with 10W LED lights
  • Upgrading room controls and in-room technology with C4 Suite control system that enables the room to go into a sleep mode to conserve energy
  • Bathroom taps and shower heads are now 5 star WELS rated
  • In-room lamps and mirror lighting are replaced with LED lighting
  • Toilets are 4 star WELS rated saving over 5,300 kL of water per annum.

The refurbishment of the hotel and suite rooms is estimated to generate approximately $280,000 per year in energy and water savings as a result of the sustainable design features.

The Star Gold Coast refurbished penthouse designed by Steelman Partners, with the vision delivered by highly respected South East Queensland architectural practice ML Design.