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Standards and Regulations

To advance community wellbeing, we follow standards and regulations aligned to government, regulatory and community expectations. 

Our commitment includes an effective risk and compliance framework and a clearly articulated ‘risk appetite’ aligned to related strategy. The Star adopts the Three Lines of Accountability model to ensure that specific and distinct roles exist for managing its compliance obligations and providing independent oversight to ensure public health and harm prevention approaches are embedded in every decision-making process across the business. This model clearly articulates risk ownership accountabilities (Line 1) with functionally independent oversight (Line 2 – Risk) and assurance (Line 3 – Internal Audit and Assurance).

Our commitment to Safer Gambling also extends to community, academic, government and regulatory bodies to collectively establish a proactive, evidence-based and culturally appropriate approach that reflects the community and regulators’ expectations.


The Star’s regulators include the Office of Liquor and Gaming Regulation QLD (OLGR QLD), Liquor & Gaming NSW (L&GNSW), and NSW Independent Casino Commission (NICC), which sets standards that The Star must meet.

These standards include but are not limited to: 

Certification - RG Check

RG Check is an accreditation program created by the Responsible Gambling Council (RGC) based on its Responsible Gambling Index. The RGC is an independent non-profit organisation dedicated to preventing harm from gambling. The program offers gaming operators the opportunity of an independent endorsement of the quality of their responsible gambling programs.

The Star is proud to announce that all of The Star’s casinos achieved the RG Check accreditation in 2023.

Training Standards

As part of our commitment to safe gambling experiences, The Star developed the Safer Gambling Capability and Competency Framework to ensure that all team members are suitably competent in their role and can effectively meet the requirements associated with Safer Gambling practices. The training program is designed to prepare all of The Star’s employees to promote Safer Gambling and proactively prevent or minimise gambling harm.

Safer Gambling training is mandatory for all guest-facing team members, management and leaders, including the Board of Directors and executives.

The Star’s Safer Gambling training programs support employees to:

  • Learn what safer gambling means and gain an understanding of the signs and impact of gambling-related harm.
  • Gain knowledge of the resources and support available to guests, affected others and employees regarding safe gambling-related attitudes and behaviours; and
  • Effectively communicate with guests to dispel gambling-related myths and facilitate culturally appropriate referrals to support services available in the community.

The Star incorporates a range of training approaches tailored to the needs of our diverse talents, including online training systems, gallery sessions, workshops, webinars, and expert panels. Training evaluations and regular employee surveys are conducted to support continuous improvement of the training programs.


The Star Entertainment Group announced on 5 April 2016 share sale facilities that provided eligible small shareholders the opportunity to sell their shares without incurring any brokerage or handling costs.

Participation in the separate share sale facilities were open to eligible shareholders whose registered address was in Australia or New Zealand as at 7.00pm (Sydney time) on 29 March 2016 (Record Date) and who were:

  1. registered holders of less than a marketable parcel of shares (i.e. less than $500 worth of shares on the Record Date) (Small Holding Sale Facility); or
  2. registered holders of 5,000 or less shares (but held at least $500 worth of shares) on the Record Date (Voluntary Share Sale Facility).

On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.

Both share sale facilities closed at 5:00pm (Sydney time) on 17 May 2016 (Closing Date).

All participants who had their SGR shares sold under either the Small Holding Sale Facility or the Voluntary Share Sale Facility received the same average price of $5.51 per share, which was calculated by dividing the total proceeds from the sale of all SGR shares sold under the facilities by the total number of SGR shares sold under the facilities.

Payment of the sale proceeds were made to participating shareholders on 27 May 2016 in accordance with their payment instructions as recorded on the share register.

Small Holding Sale Facility

The Small Holding Sale Facility was conducted in accordance with The Star Entertainment Group’s Constitution and the Australian Securities Exchange Listing Rules that enables all listed companies to sell shareholdings valued at less than $500 (Unmarketable Parcel).

Based on a share price of $5.68, being the closing price of The Star Entertainment Group (SGR) shares on the Australian Securities Exchange on the Record Date, an Unmarketable Parcel was any holding of 88 shares or less.

Eligible shareholders who wished to retain their Unmarketable Parcel were required to return a Share Retention Form to the share registry by the Closing Date.

Small Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

Voluntary Share Sale Facility

The Voluntary Share Sale Facility was conducted in accordance with Class Order CO 08/10 issued by the Australian Securities and Investment Commission.

Eligible shareholders who wished to sell their shares under the Voluntary Share Sale Facility were required to return a Sale Instruction Form by the Closing Date.

Voluntary Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

For full details of the Small Holding Sale Facility and the Voluntary Share Sale Facility, please see the ASX Announcement dated 5 April 2016 in the News section of our website.


The demerger of The Star Entertainment Group (formerly known as Echo Entertainment Group Limited) from Tabcorp Holdings Limited (Tabcorp) was implemented on 15 June 2011 by way of Scheme of Arrangement pursuant to the Tabcorp Scheme Booklet dated 15 April 2011 (Demerger).

As part of the Demerger, Tabcorp sought a ruling from the Australian Taxation Office on the taxation implications for shareholders. On 29 June 2011, the Australian Taxation Office issued Class Ruling CR 2011/66, in accordance with the application made by Tabcorp. A copy of the Class Ruling CR 2011/66 can be viewed here.

A Tax Calculator is provided below to assist shareholders in calculating the Australian capital gains tax cost base allocation for Tabcorp shares and The Star Entertainment Group shares. The Tax Calculator is a general guide only and does not constitute tax advice. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances.

Click here to download the Tax Calculator
Click here to access information on the Australian Taxation Office website