Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Safer Gambling

Do You Need Help?

The Star Entertainment Group offers a variety of leisure and entertainment experiences including gambling, for the enjoyment of our guests. Providing a safe and responsible entertainment environment is a fundamental platform for our business. Our focus on safer gambling includes participation in and funding of comprehensive programs and working with community groups as an industry leader.

Our casinos promote a responsible approach to gambling and offer gambling for your enjoyment. Only you can decide how much time and money you want to spend on gambling at the casino. If you think you may have a problem controlling your gambling behaviour.


Help is close at hand

Gambling Aware are independently run and offer free, confidential support for individuals
who are adversely affected by either their own or somebody else’s gambling behaviour.



Gambling Helpline 1800 858 858

All our casinos have trained customer liaison representatives who can provide information or referrals to assist our guests who may be experiencing gambling related problems. If you need help, ask for a supervisor or manager at any time.

To find out more about safer gambling, self-exclusion or where to get help; contact the Safer Gambling Department or the Gaming Manager on duty at:

The Star Sydney: (02) 9777 9000
The Star Gold Coast: (07) 5592 8100
Treasury Brisbane: (07) 3306 8888

Our casinos provide the option for a person to self-exclude (ban) themselves from our gambling facilities. Our team members provide sensitive and confidential support to customers who wish to self-exclude. There is no need to make an appointment, simply approach a security officer or a gaming manager and ask to be self-excluded. You will need to bring your photo identification with you.

If a person does not wish to come to the casino to self-exclude/ban themselves, they have the option of having the exclusion processed at a nominated Gambling Help Service centre.

Alternatively, you can commence the self-exclusion process online via this form: Request to be contacted by The Star about self-exclusion – NSW & QLD

For more information on self-exclusion:

Making and informed decision brochure

The Star’s Self Exclusion Brochure:

English  |  Arabic  |  Chinese  |  Korean  |  Thai  |  Turkish  |  Vietnamese

The easy way to manage your daily gaming activity.

By giving you the option of setting a daily limit, Star Assist has been designed to help you manage your gaming spend, or usage time, when playing compatible electronic gaming machines or slot machines.

To take advantage of Star Assist, you simply need to be a member of The Star Club and use your membership card when playing.

Safer Gambling at The Star

The Star Entertainment Group has a long-standing commitment to safer gambling and harm minimisation in relation to gambling.

In accordance with good governance practices, The Star reports on safer gambling in our SEG materiality statement and the Board (through its committees) monitors performance of The Star’s Safer Gambling Program as part of The Star’s broader sustainability strategy, “Our Bright Future”.

The core components of The Star Safer Gambling Program are described in summary below.

Patron Liaison Managers

At The Star, each property has a designated Patron Liaison Manager (PLM) who provides on-going support to guests and team members. The PLM can provide information on gambling help services, community groups or referrals to assist our guests who may be experiencing gambling related problems. PLMs also manage the conduct of the Safer Gambling Program at the property level.

If you need to talk with our team, they can be contact on:

  • The Star Sydney (02) 9777 9000
  • The Star Gold Coast (07) 5592 8100
  • Treasury Brisbane (07) 3306 8888
Guest Support Managers

At each property there is also a Guest Support Manager (GSM). GSMs and PLMs work closely together to minimise the impact of gambling on our guests across all three properties. GSMs are frontline staff providing instant support with:

  • Guests accessing information about problem gambling, including symptoms and treatment options
  • Providing guests with access to BetCare, other external support agencies and community groups
  • Supporting guests through The Star’s self-exclusion and personal commitment programs
  • Actively approaching and engaging guests in discussion regarding Safer Gambling concerns.
Guest Support Advocates

At The Star many of our team members have been given advanced training in identifying people who may be showing signs of problem gambling and in effective ways to help those guests. Guest Support Advocates are there to help our guests to understand how to control their gambling and if needed to get our guests on the path towards Gambling Help Services and the other support The Star provides.

Independent Counselling Service – BetCare

The Star engages BetCare, a dedicated independent counselling service, to provide assistance for distressed guests (including 24/7 intervention), guests suffering from gambling problems or other mental health challenges. This partnership is available at all three properties. BetCare also assists with gambling assessments for guests seeking revocation of self-exclusions and responsible gambling exclusions and provides specialised responsible gambling training to our team members.

The Star has established or committed itself to these polices and safer gambling information in connection with our Safer Gambling Program:


At The Star all our team members complete a mandatory training program which includes a regular refresher course. Gaming team members complete a detailed safer gambling training program, which includes identifying the signs of at-risk gambling. Gaming supervisors, managers, and other senior staff complete comprehensive training on The Star’s Safer Gambling Program and how to identify and respond to the signs of problem gambling.

Raising Awareness

The Star participates in awareness raising activities across the jurisdictions in which we operate. We actively participate in awareness raising weeks and promotional campaigns, sponsored by Government. Safer Gambling Awareness Weeks, give us the opportunity to participate with help services and other stakeholders to address gambling concerns in the community. During these campaigns The Star uses internal and guest facing communications channels to deliver harm reduction messages.

Community Support

In the two jurisdictions where we operate, The Star, works with local communities through funding of Responsible Gambling Trusts, which fund state-wide free gambling treatment, gambling research programs and substantial community grants programs. The Star has contributed more than $100 million to Queensland’s Gambling Community Benefit Fund since 1987 and contributed $14.6 million to the NSW Responsible Gambling fund in FY2020.

Engaging with Help Services

PLMs engage regularly with gambling help services including attending network meetings and supporting direct engagement with individual services. The Star has MOUs in place with help services providers to support remote exclusion and training of The Star team members.

Safer Gambling Risk Assessments

All new gambling products and services (including substantial changes) are risk assessed to ensure they are compliant, meet The Star’s high standards and don’t pose an unacceptable increase in gambling related risks. These risk assessments are performed independently of the business operations by the safer gambling team.


For over a decade The Star has used a regulatory technology product called Law of the Jungle to assist us in making sure our marketing campaigns and collateral comply with our legal obligations and Safer Gambling Program standards, including adoption of voluntary industry codes and guidelines in respect of safer gambling.

Guest Support Managers
The Star is continuing to develop the workforce model and capability requirements that would allow for GSMs to operate at all times each property is operational.
Data Analytics
The Star is developing improved data analytical capabilities for a range of uses including identifying risky gaming activity patterns. These capabilities are at early stages of development and are primarily focused on duration of play and financial structural analysis. As we move towards the commissioning of Queen’s Wharf these capabilities will continue to evolve to capture other factors for analysis.
Time on Game
The Star is developing rules, policy and capability to allow us to consider and adopt best practice responses to manage the amount of time a guest has been continuously gaming and /or the length of time a guest has been continuously present in the gaming areas.
Facial Recognition to reduce Exclusion Breaches
Facial recognition technology continues to improve and has been deployed at certain points at The Star’s Sydney property as a performance trial to prove up the technology and associated business systems and processes.


The Star Entertainment Group announced on 5 April 2016 share sale facilities that provided eligible small shareholders the opportunity to sell their shares without incurring any brokerage or handling costs.

Participation in the separate share sale facilities were open to eligible shareholders whose registered address was in Australia or New Zealand as at 7.00pm (Sydney time) on 29 March 2016 (Record Date) and who were:

  1. registered holders of less than a marketable parcel of shares (i.e. less than $500 worth of shares on the Record Date) (Small Holding Sale Facility); or
  2. registered holders of 5,000 or less shares (but held at least $500 worth of shares) on the Record Date (Voluntary Share Sale Facility).

On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.

Both share sale facilities closed at 5:00pm (Sydney time) on 17 May 2016 (Closing Date).

All participants who had their SGR shares sold under either the Small Holding Sale Facility or the Voluntary Share Sale Facility received the same average price of $5.51 per share, which was calculated by dividing the total proceeds from the sale of all SGR shares sold under the facilities by the total number of SGR shares sold under the facilities.

Payment of the sale proceeds were made to participating shareholders on 27 May 2016 in accordance with their payment instructions as recorded on the share register.

Small Holding Sale Facility

The Small Holding Sale Facility was conducted in accordance with The Star Entertainment Group’s Constitution and the Australian Securities Exchange Listing Rules that enables all listed companies to sell shareholdings valued at less than $500 (Unmarketable Parcel).

Based on a share price of $5.68, being the closing price of The Star Entertainment Group (SGR) shares on the Australian Securities Exchange on the Record Date, an Unmarketable Parcel was any holding of 88 shares or less.

Eligible shareholders who wished to retain their Unmarketable Parcel were required to return a Share Retention Form to the share registry by the Closing Date.

Small Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

Voluntary Share Sale Facility

The Voluntary Share Sale Facility was conducted in accordance with Class Order CO 08/10 issued by the Australian Securities and Investment Commission.

Eligible shareholders who wished to sell their shares under the Voluntary Share Sale Facility were required to return a Sale Instruction Form by the Closing Date.

Voluntary Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

For full details of the Small Holding Sale Facility and the Voluntary Share Sale Facility, please see the ASX Announcement dated 5 April 2016 in the News section of our website.


The demerger of The Star Entertainment Group (formerly known as Echo Entertainment Group Limited) from Tabcorp Holdings Limited (Tabcorp) was implemented on 15 June 2011 by way of Scheme of Arrangement pursuant to the Tabcorp Scheme Booklet dated 15 April 2011 (Demerger).

As part of the Demerger, Tabcorp sought a ruling from the Australian Taxation Office on the taxation implications for shareholders. On 29 June 2011, the Australian Taxation Office issued Class Ruling CR 2011/66, in accordance with the application made by Tabcorp. A copy of the Class Ruling CR 2011/66 can be viewed here.

A Tax Calculator is provided below to assist shareholders in calculating the Australian capital gains tax cost base allocation for Tabcorp shares and The Star Entertainment Group shares. The Tax Calculator is a general guide only and does not constitute tax advice. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances.

Click here to download the Tax Calculator
Click here to access information on the Australian Taxation Office website